Shipping policy

Thank you for shopping with us.

We strive to process and deliver all orders as quickly as possible. Please read the following shipping information carefully before placing your order.

1.ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, seasonal promotions, or unforeseen circumstances, processing times may be extended.

2.SHIPPING TIMES

Standard Shipping

Processing Time: 1–3 Business Days

Estimated Delivery Time:

France: 15–20 Business Days

Europe: 15–20 Business Days

United Kingdom: 15–20 Business Days

North America: 15–22 Business Days

Australia & New Zealand: 15–22 Business Days

Please note that delivery times are estimates only and may vary depending on destination, customs procedures, carrier operations, weather conditions, and peak shipping periods.

3.EXPRESS SHIPPING

Express shipping may be available for selected destinations during checkout.

Estimated Delivery Time:

15–20 Business Days after dispatch

Additional shipping fees may apply and will be displayed during checkout.

4.SHIPPING CONFIRMATION & TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 72 hours for tracking information to become active.

5.CUSTOMS, DUTIES & TAXES

For certain destinations outside the European Union, customs duties, import taxes, or local handling fees may apply.

These charges are determined by local customs authorities and are the responsibility of the customer.

If customs fees are unexpectedly charged upon delivery, please contact our customer support team with proof of payment for assistance.

6.DELIVERY DELAYS

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

High shipping demand

Customs inspections

Carrier disruptions

Weather conditions

Public holidays

Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

7.INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

8.LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Our support team will work with the carrier to investigate the issue and provide a suitable resolution.

9.DELIVERY RESTRICTIONS

Currently, we do not ship to:

APO/FPO addresses

P.O. Boxes

Certain restricted regions where delivery services are unavailable