Return policy

RETURNS

We want you to be fully satisfied with your purchase.

If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn;

  • Be in the same condition as received;

  • Be returned in its original packaging;

  • Include all tags, accessories, and documentation;

  • Be accompanied by proof of purchase.

Please do not return products directly to the manufacturer.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Gift cards;

  • Personalized or custom-made products;

  • Products marked as non-returnable where permitted by law;

  • Items showing signs of use, damage, or alteration caused by the customer.

PARTIAL REFUNDS

Partial refunds may be granted in the following situations:

  • Items not returned in their original condition;

  • Products damaged for reasons not caused by us;

  • Products returned with missing parts or accessories;

  • Returns submitted outside the permitted return period.

REFUNDS

Once your returned item has been received and inspected, you will receive an email confirming receipt of the return.

We will notify you whether your refund request has been approved or rejected.

If approved, the refund will be issued to the original payment method used during checkout.

Refunds are generally processed within 5–14 business days, depending on your payment provider.

LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again;

  • Contact your credit card provider;

  • Contact your bank, as processing times may vary.

SALE ITEMS

Products purchased during:

  • Seasonal Sales;

  • Promotional Campaigns;

  • Limited-Time Offers;

  • Discount Events;

remain eligible for return in accordance with applicable consumer protection laws.

Promotional pricing does not affect your statutory rights regarding damaged, defective, or incorrectly supplied products.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The item arrived damaged;

  • The wrong item was received;

  • The item has a manufacturing defect.

Shipping fees are non-refundable unless otherwise required by applicable law.

IMPORTANT RETURN CONDITIONS

To qualify for a full refund:

  • The item must be returned within 14 days of delivery;

  • The item must be unused and in original condition;

  • Original packaging should be retained whenever possible.

Items returned without original packaging, with signs of wear, or with missing components may be refused or subject to a partial refund.

STATUTORY RIGHTS

Nothing in this Return & Refund Policy affects your statutory rights under applicable consumer protection laws.